Find answers, report issues, or get in touch with the Sawa team. We're dedicated to making your experience the best it can be.
App Features
A quick overview of what's inside the app to help you find exactly what you need support with.
Private messaging designed for two β messages, photos, voice notes, and real-time reactions.
Plan together with shared checklists for groceries, goals, and anything you're building as a couple.
Create trip checklists with destination and dates, and get a ready-made packing template automatically.
Write entries, add photos, and build a private diary that belongs to both of you.
Keep a shared watch list, track what you've seen, and rate movies together.
Track your days, read Azkar, and share the spirit of the season with your partner.
FAQ
Can't find an answer? Reach out directly and we'll get back to you as soon as possible.
After creating your account, go to the Partner section and share your unique invite link or code. Once they accept, you'll both be connected inside the app.
Yes. Sawa is built exclusively for you and your partner. Your messages, journal entries, and shared content are only visible to the two of you and are never shared with third parties.
Try these steps: (1) Make sure you're using the correct phone number or email. (2) Request a new OTP if the code expired. (3) Check your internet connection. If the issue persists, contact us and we'll help you recover your account.
Go to Settings β Account β Delete Account inside the app. This permanently removes all your data including messages and journal entries. This action cannot be undone.
Go to your iPhone's Settings β Sawa β Notifications and make sure Allow Notifications is on. Also check that Do Not Disturb is not active. If the issue continues, try logging out and back in to refresh your push token.
Currently Sawa is optimized for one device per account. Multi-device support is on our roadmap and will be available in a future update.
Send an email to info@sawacouples.com with a description of the issue, your device model, and iOS version. Screenshots are very helpful!
Sawa requires iOS 16 or later. For the best experience, keep your device updated to the latest iOS version.
Get in Touch
Reach out and we'll respond within 24β48 hours, usually much sooner.
Use the feedback option in Settings to reach us from inside the app.
Settings β FeedbackWe typically respond within 24β48 hours on business days.
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